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  • I purchased two seperate orders; can they be combined into one shipment?
    Unfortunately, once orders are fully processed, muliple seperate orders can not be combined.
  • How long will my order take?
    Orders including items that are in stock take 1-2 business days to be shipped. Items that need to be assembled or are made to order can take 2-7 days depending on order quantity & item complexity. Please read item desciptions to see how long (if any) build time is required. Please note this doesn't include the shipping time of your order.
  • How long do I have to wait for shipping?
    For domestic shipping within the United States; 2-4 business days is the standard wait time for most orders. For international orders; 6-12+ business days. Please note: While most orders ship Priority USPS mail. Some orders ship First-Class; this can change the shipping times by a few days depending on the shipping destination.
  • Can I get express shipping?
    Yes! During checkout you can choose to have your order "rush ordered" via express shipping! Alternately, you can contact us prior to your order and have us invoice you for your order and express shipping options.
  • Can I have different connectors on my prewired LED module?
    Currently JST connectors come standard; However Micro-Dean connectors can be requested in the order notes or through email.
  • How Do I Program and Update My Proffieboard?
    If this is your first experience with Proffie- Please follow these detailed "start-to-finish" instructions on initial setup and updating of your Proffieboard here: A video detailing the uploading process and how to edit and assign your config can be found here: If you need further assistance; please feel free to drop us a line in the Contact Us tab!
  • What's the Difference Between Soundboards?
    There's no short or easy answer to this! Your choice of board is subjective and depends on what you look to get out of your custom saber experience. But here's a quick run-down! 1. Proffie (Proffieboard) A popular open-source solution developed by Fredrik Hubbe that offers the most cutting-edge features and customization capabilities to date. The operating system (and the constantly updated features) are chronologically flexible and able to work on ALL versions of the board. Hardware incompatibilities aren't a problem- meaning the latest OS will work regardless of the board version. Pixel and In-Hilt options are, of course, fully supported with customizable configurations that allow the user nearly unlimited possibility! Although, not difficult to learn, this board may not be the best choice for those who aren't tech-savvy or willing to "learn the learning-curve". However, if you do dive in- there is an extensive support group on Facebook and on the Crucible Forums! 2. Crystal Focus X From Plecter Labs, debatably the most iconic developer in the saber industry, with over 15+ years of board development! The CFX is a proprietary board with smooth, rock-solid functionality and streamlined user-operation. It may not have as much overall flexibility as open-source options- But it comes with luxury user experience, including over a dozen premium fonts. All editing, adding soundfonts, etc... is done via the micro SD card or by USB access using Plecter Labs real-time "R.I.C.E." application. The CFX comes packed with built-in presets and gives the option for user's to craft their own blade styles with the "Grafx" feature- which uses bitmap images to create different blade styles and effects! The CFX includes an abundance of features and a learning curve that is sometimes more approachable for users. 3. Golden Harvest A mid-priced option that offers much of the same usability as CFX, but "slimmed" down to pack a huge punch in smaller package! This board runs on proprietary firmware updates, supports In-Hilt & Pixel setups, and comes with a generous amount of soundfonts to flick through. All editing is done through the micro SD card and includes some sweet but non-customizable blade effects.
  • How Do I Use and Customize My CFX?
    Depending on your specific customization needs- please reference the User's Manual and take advantage of the Crystal Focus App Site. You can also join the Official CFX Support Group!
  • My Saber is Acting Weird? (Random Shutdowns, Slow Blade FX Animations, Audio Glitches, No Power.)
    1. Ensure your battery is healthy and adequately charged. This is the most common issue and the easiest fix! You may need to charge your saber for a few hours before and/or after using it, to ensure you have a good performing blade and a saber with no weird glitches. This is extremely common with pixel powered sabers; due to the current discharge rates required by pixel blades. They can drain batteries quickly and cause weird behavior to occur when running on a low battery. Just be sure that the battery is up to spec for your saber/kit! FOR PIXEL SET-UPS: ONLY USE PROTECTED HIGH-DRAIN LI-ION CELLS WITH A DISCHARGE RATE OF 15A+ 2. Check the connector pins. Be sure to check your pixel connector pins to ensure there is no debris or damage blocking the blade from making good clean contact. It's also worth checking to make sure the blade PCB is clean of any oils, dirt, or smudges. DO NOT USE ANY LIQUIDS OR CONDUCTIVE MATERIALS/ALLOYS TO CHECK, CLEAN, OR CLEAR THE CONNECTORS. THIS CAN SHORT YOUR SABER REQUIRING NEW ELECTRONICS. 3. Update your board. Ensure that your board is running on it's latest or most stable operating system version. Sometimes things get turned around during the programming stages and things just need to be updated or recompiled! 4. Reformat the SD card. While you're updating your board, it's always a good idea to reformat the SD card as well. This ensures that there are no corrupted files causing problems when the board goes to read from the SD card. It's important to ensure that all your soundfonts are properly labeled and/or supported by the board's syntax format. ALWAYS MAKE A BACK-UP OF YOUR SD CARD'S CONTENTS BEFORE RE-FORMATING!! 5. Replace the SD card. SD cards can go faulty overtime and can often be the culprit behind some of the oddest behavior in sabers! However, it's also been increasingly more common to see faulty brand-new SD cards since the supply chain shortages caused from COVID-19 outbreak... So be sure to use genuine Sandisk or Kingston SDHC A1 UHS-I/U1 Class 10 rated cards and if you can, purchase 2-3 to test. AGAIN- ALWAYS MAKE A BACK-UP COPY OF YOUR SD CARD'S CONTENTS BEFORE RE-FORMATING OR REPLACING!! If none of these steps resolve the problem, feel free to reach out for help and contact us!
  • Are your sabers real?
    Real as in you can get! But they aren't actually real "cut-through-things-like-in-the-movies" sabers. Such technology doesn't exist yet.
  • Do you make replica sabers?
    For legal reasons, we do not currently offer replica sabers.
  • I want a saber you made; but it's out of stock.
    Sabers like our Core Series are regularly stocked with a restock time of typically 1-2 weeks. Our Limited & Custom Series aren't regularly stocked and are typically offered in either one-off or small limited-run batches on a "first-come-first serve/built-to-order basis". However, if you're interested in a Limited Series design that's out of stock, not to worry! We usually do follow-up runs on popular designs. Sign up for re-stock notifications, our email newsletter, or shoot us a email to stay up to date on runs and products!
  • Can you design a saber for me?
    Depending on our current commission status- We can certainly design a saber for you. You can check the commission status by visiting the "Custom Series" page. Here are the details about having a custom saber commissioned: Custom jobs require a upfront mandatory non-refundable design fee of $120. If the design is then agreed upon, the project can move forward. CAD files (.step/.stl) are not provided in the purchase. The customer must pay upfront for the initial materials and manufacturing costs- which is dependent on the complexity of the design. The remaining cost and shipping is then paid after we complete the saber to specification. Custom sabers can take weeks to months to assemble, this will be quoted to you after the design process. Prices can vary depending on design & complexity. (i.e. curved hilts, crossguard sabers, and staff sabers will cost more than your normal saber.) Please email us your ideas, and we can see what we can do for you!
  • Do you do custom installs on my Ultrasabers/Saberforge/Korbanth/Etc.. ?
    Custom installs can often be arranged depending on the current workload! Send us a e-mail via the "Contact Us" page!
  • How Do I Build my Own Saber??
    Building your own saber is a rewarding out-of-this-galaxy experience! I always recommend our DIY "plug-n-play" kits for the easiest results! However, if you're looking to save and build from scratch, here are some things you'll need: 1) A hi-drain battery [and a charger]. (The KeepPower 15A Highdrain 18650 or Orbtronic 10A 18650 would be my two choices.) 2) A suitable speaker. The ones I offer in the shop are the standard premium speakers. They're good quality, loud, and are thin enough to fit in most chassis. You can find those here: 3) A soundboard module of your choosing! (CFX, Verso, Proffie, Golden Harvest, etc..) 4) A chassis to fit all the electronics in the hilt. This can be easy or tricky depending on who manufactured your hilt - or if your hilt is purely your own creation! Oftentimes, it's required to have something designed and 3d printed for the hilt . If you're using a manufactured hilt - You might check with the original manufacture to see if they offer a chassis design for that hilt. If not, you'll need to find a third-party alternative. 5) Wire. I personally use PTFE wire in all my custom builds and pixel blades. It'll last a lifetime and has good heat and power management. Although, it's slippery, so it makes it slightly difficult to work with if you're new to soldering and wiring. But it's very well worth the effort! But the general rule of thumb is to use 28-30 AWG for wiring everything else except for your blade and power supply leads. Those require 22AWG or larger. 6) *optional* A recharge port for in-hilt charging: 7) *optional* A kill key to cut power to the saber when in storage or on display: 8) An 18650 sized battery holder (I personally like the Keystone Electronic's models): [Again, this will completely depend on your chassis; some will allow for use of a battery holder- others have their own built in, and some require you to solder the leads directly on the cells.]
  • Are Limited Series Sabers Interchangeable or Cross-Compatible?
    No. Limited-Series sabers are typically unique to their own individual designs and aren't (purposely) interchangeable, mixable, or compatible with other designs' parts. However, many of the Core Series sabers, are cross-compatible!
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